Return & Refund Policy

We want you to love your purchase. If you're not completely satisfied, here's what you need to know.

Returns Window

You may return most products within 7 days of delivery for a full refund or exchange. Items must be unused and in their original packaging.

Eligibility

• Items must be returned in their original condition
• Sealed products cannot be returned if the seal is broken (for hygiene reasons)
• Gift cards and sale items are final sale

How to Initiate a Return

Contact our support team at veloraessentials239@gmail.com with your order number and reason for return. We will guide you through the process.

Return Shipping

Return shipping costs are the responsibility of the customer unless the product is defective or an error was made on our part.

Refunds

Once your return is received and inspected, we will process your refund to the original payment method within 5-7 business days.

Exchange

If you prefer an exchange, we will process it once the returned item is received and inspected.

For any questions, reach out to our support team. We're here to help.