• Brand: Velora Essentials

• Product Type: Women's Bikini Panty

• Colour: Black

• Design: Classic bikini-style cut

• Fit: Comfortable, body-hugging fit

• Waistband: Elasticated waistband for a secure fit

• Comfort: Designed for everyday wear

• Style: Minimal, elegant, and versatile

• Occasion: Daily wear, casual wear, and travel

• Care Instructions: Follow the garment's wash-care label

Velora Essentials – Shipping Policy

1. Order Processing

All orders are processed within 1–3 business days after order confirmation, excluding Sundays and public holidays. During sales, festive seasons, or periods of high demand, processing may take slightly longer.

2. Shipping & Delivery

We deliver across serviceable locations in India. Estimated delivery times are:

• Metro Cities: 3–5 business days

• Other Cities and Towns: 5–7 business days

• Remote Locations: 7–10 business days

Delivery timelines are estimates and may vary depending on the destination, courier service, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before the order is placed. Free shipping may be offered on selected products or orders above a specified value, as displayed on the website.

4. Order Tracking

Once your order is dispatched, tracking details will be shared through the contact information provided at checkout, where available. You can use these details to track your shipment.

5. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate delivery details and a reachable contact number. If delivery fails because of an incorrect address, unavailable recipient, or repeated delivery attempts, the shipment may be returned to us.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact our customer support team with your order number so we can assist you.

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with your order details and clear photographs or an unboxing video, if available. We will review the issue and provide an appropriate resolution under our applicable policy and consumer rights.

Velora Essentials – Return, Exchange & Refund Policy

1. Return Policy for Innerwear

For hygiene and personal-care reasons, women's innerwear products may not be eligible for return or exchange once delivered, except where the product is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws.

For hygiene reasons, products that have been worn, washed, damaged after delivery, or returned without their original packaging may not qualify for a voluntary return or exchange, subject to applicable law.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

• An unboxing video, if available

Our team will review your request and inform you of the next steps.

3. Size-Related Issues

Please check the size chart carefully before placing your order. Due to the hygienic nature of innerwear, size-based returns or exchanges may not be accepted unless specifically offered on the product page or required by applicable law.

4. Refund Eligibility

Refunds may be issued for approved claims involving eligible defective, damaged, incorrect, or undelivered products, as applicable.

Approved refunds will generally be processed within 5–10 business days after approval. The time taken for the amount to appear in your account may depend on your bank, payment provider, or original payment method.

5. Refund Method

Eligible prepaid-order refunds will normally be returned to the original payment method. For cash-on-delivery orders, an alternative refund method may be arranged after verification.

6. Order Cancellation

Cancellation requests may be accepted before an order is processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible. Any eligible refund will be processed according to the applicable policy and law.

7. Return Shipping Costs

If a return or replacement is approved because the product is defective, damaged, or incorrect, Velora Essentials will communicate the applicable return or replacement arrangements. For other eligible returns, shipping costs will be handled according to the terms displayed on the website.

8. Contact Us

For shipping, returns, exchanges, or refunds, please contact our customer support team using the contact details provided on the Velora Essentials website.

Please mention your order number in all communications to help us resolve your request efficiently.